No customer request left unanswered, 24/7.
An AI agent on every channel (WhatsApp, Instagram, email, chat) that replies in seconds in the customer's own language and handles your requests without tying up your team.
30-minute call, no commitment.
Sarah M. — Hi, do you have a table for two tomorrow evening? Agent — Good evening. Yes, two slots are left tomorrow: 8:30pm or 9:15pm. Which one suits you? Sarah M. — 9:15pm, please. Agent — Perfect. I'm holding the table for two at 9:15pm. Here is the link to secure it: Sarah M. — Just paid. Agent — Thank you, your table is confirmed for tomorrow at 9:15pm. Would you be celebrating a special occasion? We can prepare a cake or flowers for the table. Sarah M. — No thanks. I think I left my sunglasses on your terrace last Saturday. Agent — I'm passing this to the team, they'll check lost property and come back to you in the morning.
A guest writes at 11:47pm. The agent answers in her language, takes payment, confirms, then offers the extra at the right moment. On the lost item, it does not decide alone: it says it is handing over to the team.
The problem
Every unanswered message is a customer request that goes to the competition.
An ignored message = a lost sale
Requests come in around the clock. Without a fast reply, the customer looks elsewhere, and the sale was right there.
Activity peaks overwhelm your team
When volume spikes, a human team can't handle everything without making people wait, nor hire a dedicated person all year round.
The first-minutes window
A customer contacted within the first few minutes converts far better than one called back an hour later. That window runs 24/7.
Reference
What the agent does, measured in production.
Not market averages or projections: the actual record of the agent running today on a client deployment.
Catch Beach Club
Twinpalms Group · Phuket
A multilingual WhatsApp agent answering 24/7, checking real availability, booking, taking payment and handing over to the team on sensitive requests.
- Channel
- WhatsApp Business
- Scope
- Booking, payment, upsells
- Systems
- SevenRooms · Paylink
- Live since
- 2026
- 1,607
- Sent by the agent, in the customer's language, over the measured period.
- 126
- The busiest day of the period, absorbed without extra staff.
- 149
- What the agent chose not to handle alone, passed on with full context.
- 24/7
- Nights, weekends and peak-season rush, when the front desk cannot keep up.
Messages handled
Messages in a single day
Handovers to the team
Without a break
Recorded across 30 days of operation at an international premium venue, between June and August 2026. Raw figures, not extrapolated.
How it works
An architecture built for production, not for the demo.
The AI converses and qualifies. Sensitive actions are executed by deterministic workflows, never by a free decision of the model.
The customer writes
They reach you on their preferred channel, at any hour and in any language.
The AI qualifies and replies
The agent understands the request, replies in the customer's language, offers the right options and recognises returning customers.
Critical actions are executed
Booking, payment, update: everything runs through deterministic workflows connected to your tools, not through a free decision of the AI.
Your agent handles payments and sensitive actions, securely.
Your agent handles payments and sensitive actions end to end, without ever leaving them to the AI's sole decision. Every critical operation (payment, booking, data update) is triggered by the AI and then executed by a deterministic, auditable workflow. The result: a system that charges, books and confirms on its own, while staying predictable and safe. Because between a demo that works and a system that holds in production, there's 90% of the work.
Human escalation
At the first sensitive or out-of-scope case, the conversation is handed to your team with the full context.
Use cases
One agent, every customer touchpoint.
Whatever your industry, the agent handles repetitive requests and frees up your team's time.
Bookings & orders
End-to-end booking or order taking, confirmed automatically.
Customer support
Instant answers to common questions, any time of day and in several languages.
Lead qualification
Every prospect is qualified and routed to the right resource without delay.
Appointment booking
The agent offers slots, confirms and sends reminders automatically.
FAQ & information
Hours, prices, availability, terms: the agent answers so your team doesn't have to.
Order tracking
Status, delivery, returns: the agent keeps customers informed, with no ticket.
Services
Present on every one of your communication channels.
WhatsApp, Instagram, email & chat
The heart of the system: one agent across all your written channels (requests, frequent questions, business rules, confirmations and reminders), in the customer's language.
Business integrations
Connected to your existing tools (CRM, calendar, booking, payment, e-commerce), without changing your stack.
Smart human escalation
The agent knows when to hand over: sensitive cases reach your team with the full conversation history.
Integrations
Connected to your tools, not bolted on beside them.
The agent reads your real availability, writes to your booking system and takes payment where you already take it. Nothing in your stack changes.
Channels
Where the agent lives: one agent across all your written channels, in the customer's language.
- WhatsApp Business
- Gmail
- WhatsApp Business
- Gmail
- WhatsApp Business
- Gmail
Business systems
What it plugs into. Every integration is real work, so we say where each one stands.
- Slack
- Stripe
- Mews
- Google Agenda
- In production
- Connected and running today on a client deployment.
- Connector ready
- Already built, switched on at deployment.
- Compatible, on request
- API verified. The integration is scoped and quoted upfront.
A logo here means compatibility has been verified, not that it is promised. A tool that is not listed but exposes an API can be integrated too: we look at it during scoping.
The console
Your team stays in control, at all times.
Every conversation in one place: what the agent handles alone, what comes up to you, and takeover in a single move. It is the screen your team opens in the morning.
- Giulia R.23:52
È per un compleanno. Potete…
Raised to the team - Marc D.22:14
Table confirmed for 4, thanks
Handled by the agent - Anna S.21:38
Do you have a late check-out?
Handled by the agent - Yusuf A.20:05
Group of 12 for Friday dinner
Raised to the team
È per un compleanno. Potete preparare una torta ?
Passo la richiesta al team, che le risponde domattina.
Buonasera Giulia, con piacere. Le confermiamo la torta per domani sera.
- Every conversation in one place, whatever the channel
- Take over in a single move, without leaving the tool
- Full history and context for each customer
- A clear view of what the agent handles alone and what comes up
Why Quelio
A custom-built agent, not a generic chatbot.
Custom-built for your business
Not a generic chatbot or a template: an agent built for your processes, your business rules and your tools. That's what makes it truly effective where off-the-shelf solutions fail.
Real production, not demos
Not a slick demo: a deterministic, auditable architecture already in service. Payment and critical data stay under control.
Direct access to the expert who builds it
No middleman, no black box. The person you talk to is the one who designs, deploys and tailors your system to your business.
By industry
A solution built for your line of work.
Restaurants, hotels and soon more industries: see how the agent adapts to your specific challenges.
Take action
See what an AI agent can do for your business.
A 30-minute call to scope your need, estimate the volume that can be automated and show you the architecture in real conditions.
No commitment. You leave with a clear scope, even if we do not work together.