Every customer question left without a quick answer is an abandoned cart and a sale slipping away.
An AI agent answers your customers 24/7, from order tracking to pre-sales questions, qualifies your sales enquiries and recovers carts, without tying up your team.
30-minute call, no commitment.
Anna S. — Hi, do you ship to Spain? Agent — Yes. Delivery to Spain takes 3 to 4 working days, and shipping is free above €80. Anna S. — And where is my order 4021? Agent — Order 4021 shipped this morning, delivery is due Thursday. Here is your tracking: Anna S. — Perfect, thanks. Agent — You're welcome. I'll message you again as soon as it is out for delivery. Anna S. — I received the wrong size, can I get a refund? Agent — I'm passing this to our team, they'll come back to you today.
A customer writes on a Sunday evening. The agent answers, finds the order and sends tracking. The refund stays a human decision: the agent says so and hands it over.
Retail & e-commerce
Three problems that cost you customers.
Support drowning in the same questions, around the clock
Order tracking, returns, product availability: the same requests keep coming in, evenings and weekends, far beyond your team's hours.
A slow reply is an abandoned cart
A customer left waiting abandons the cart, buys elsewhere or leaves a bad review. The sale is won or lost in the minutes after their question.
Sales enquiries neither qualified nor followed up
Quotes, product info, inbound prospects: for lack of time, these opportunities go unqualified and unchased, and international customers get no answer in their language.
Retail & e-commerce
How the agent handles it.
On WhatsApp, in chat and by email, the agent answers and qualifies for you, 24/7.
WhatsApp, email and chat, run from a single console.
It answers every question, 24/7
Product and stock questions, order and delivery tracking, returns and refunds: the customer gets an instant reply, in their language.
It qualifies and moves the sale forward
It qualifies sales enquiries (quotes, prospects), recovers abandoned carts and steers towards the right offer before handing over.
It escalates to the right person
Depending on the request, the agent routes to support or to sales with full context, and everything is run from a single console.
It plugs into your existing tools, it doesn't replace them.
The agent connects to your store, your CRM and your help desk. Your orders, customer records and tickets stay where they are; it handles the volume of questions and enquiries your team can't absorb.
Works with your tools: Shopify, WooCommerce, Zendesk…
What the agent takes care of.
Customer support
Instant answers to common questions, without overloading your support team.
Order tracking
Status, delivery, returns and refunds tracked continuously, with no ticket.
Product & stock questions
Specs, availability, compatibility: the agent answers before the purchase.
Lead qualification / quotes
Sales enquiries are qualified and routed to the right salesperson.
Cart recovery
The agent follows up on abandoned carts at the right moment, to win back the sale.
Multilingual 24/7
Your international customers are understood and served in their language, around the clock.
Reference
What the agent does, measured in production.
Not market averages or projections: the actual record of the agent running today on a client deployment.
Catch Beach Club
Twinpalms Group · Phuket
Our largest deployment: a multilingual agent that answers customers 24/7, qualifies requests and executes actions without human intervention. The same approach carries over to a shop or e-commerce store swamped with support and pre-sales questions.
- Channel
- WhatsApp Business
- Scope
- Booking, payment, upsells
- Systems
- SevenRooms · Paylink
- Live since
- 2026
- 1,607
- Sent by the agent, in the customer's language, over the measured period.
- 126
- The busiest day of the period, absorbed without extra staff.
- 149
- What the agent chose not to handle alone, passed on with full context.
- 24/7
- Nights, weekends and peak-season rush, when the front desk cannot keep up.
Messages handled
Messages in a single day
Handovers to the team
Without a break
Recorded across 30 days of operation at an international premium venue, between June and August 2026. Raw figures, not extrapolated.
Integrations
Connected to your tools, not bolted on beside them.
The agent reads your real availability, writes to your booking system and takes payment where you already take it. Nothing in your stack changes.
Channels
Where the agent lives: one agent across all your written channels, in the customer's language.
- WhatsApp Business
- Gmail
- WhatsApp Business
- Gmail
- WhatsApp Business
- Gmail
Business systems
What it plugs into. Every integration is real work, so we say where each one stands.
- Slack
- Stripe
- Mews
- Google Agenda
- In production
- Connected and running today on a client deployment.
- Connector ready
- Already built, switched on at deployment.
- Compatible, on request
- API verified. The integration is scoped and quoted upfront.
A logo here means compatibility has been verified, not that it is promised. A tool that is not listed but exposes an API can be integrated too: we look at it during scoping.
Frequently asked questions
Take action
See what an AI agent can do for your business.
A 30-minute call to scope your need, estimate the volume that can be automated and show you the architecture in real conditions.
No commitment. You leave with a clear scope, even if we do not work together.