Your foreign guests write at night. Who answers them, and in how many languages?
An AI concierge answers 24/7 in each guest's language, takes the direct booking, collects payment and offers your services, without overloading your front desk.
30-minute call, no commitment.
Klaus B. — Good evening, do you still have a room for tomorrow? Agent — Good evening. Yes, a Junior Suite is available tomorrow, and two nights are possible. Klaus B. — Very good, I'll take it. Agent — Perfect. The Junior Suite is on hold under your name. Here is the link to confirm it: Klaus B. — Done. Agent — Thank you, your booking is confirmed: two nights in the Junior Suite, from tomorrow. Klaus B. — Could we check in early, around 10am? Agent — I'm passing this to the front desk, they'll come back to you first thing tomorrow.
A guest writes at 2:14am. The agent answers in their language, sends the payment link and confirms. Early check-in depends on operations: the agent says so and passes it to the front desk.
Hotels
Three problems that cost you customers.
At night and in the middle of the rush, no one answers
Nearly 38% of your guests are foreign, up to half in luxury. They write at all hours. At night, no one answers in their language; in peak season, the front desk is already overwhelmed by the guests standing in front of it.
A front desk swamped by the repetitive
Hours, availability, access, cancellation terms: the same questions come back on a loop and keep your team from looking after the guests on site.
Services that are never offered
Spa, restaurant, late check-out, transfers: revenue that sits idle for lack of someone to offer it at the right moment, before and during the stay.
Hotels
How the agent handles it.
A single agent, on every channel, that complements your PMS instead of replacing it.
WhatsApp, email and chat, run from a single console.
It answers 24/7, in every language
WhatsApp, email and chat: a single agent answers at any hour in the guest's language, on availability, access or terms.
It generates direct revenue
It takes the direct booking (better margin than an OTA), collects payment and offers services (spa, restaurant, late check-out, transfers) before arrival.
The front desk stays in charge
Sensitive requests are escalated to the front desk with full context, and everything is supervised from a single console.
It complements your PMS and messaging tools, it doesn't replace them.
The agent connects to your PMS and existing channels. Your data and processes stay in place; it takes on the repetitive, multilingual volume your team can't absorb.
Works with your PMS, your booking engine and your messaging channels.
What the agent takes care of.
24/7 answers
Every request gets an immediate reply, day and night, in the guest's language.
Direct booking
The agent captures the booking directly, with a better margin than going through an OTA.
Payment collection
Secure deposit or payment, triggered by the agent and executed reliably.
Pre-arrival upsell
Spa, restaurant, late check-out and transfers offered before and during the stay.
Front-desk escalation
Sensitive cases reach your front desk with the full conversation history.
Reference
What the agent does, measured in production.
Not market averages or projections: the actual record of the agent running today on a client deployment.
Catch Beach Club
Twinpalms Group · Phuket
Our largest deployment: a multilingual agent that answers foreign guests 24/7, takes bookings and offers services, without overloading the team. The same approach carries over to a hotel whose front desk can't cover the night and every language.
- Channel
- WhatsApp Business
- Scope
- Booking, payment, upsells
- Systems
- SevenRooms · Paylink
- Live since
- 2026
- 1,607
- Sent by the agent, in the customer's language, over the measured period.
- 126
- The busiest day of the period, absorbed without extra staff.
- 149
- What the agent chose not to handle alone, passed on with full context.
- 24/7
- Nights, weekends and peak-season rush, when the front desk cannot keep up.
Messages handled
Messages in a single day
Handovers to the team
Without a break
Recorded across 30 days of operation at an international premium venue, between June and August 2026. Raw figures, not extrapolated.
Integrations
Connected to your tools, not bolted on beside them.
The agent reads your real availability, writes to your booking system and takes payment where you already take it. Nothing in your stack changes.
Channels
Where the agent lives: one agent across all your written channels, in the customer's language.
- WhatsApp Business
- Gmail
- WhatsApp Business
- Gmail
- WhatsApp Business
- Gmail
Business systems
What it plugs into. Every integration is real work, so we say where each one stands.
- Slack
- Stripe
- Mews
- Google Agenda
- In production
- Connected and running today on a client deployment.
- Connector ready
- Already built, switched on at deployment.
- Compatible, on request
- API verified. The integration is scoped and quoted upfront.
A logo here means compatibility has been verified, not that it is promised. A tool that is not listed but exposes an API can be integrated too: we look at it during scoping.
Frequently asked questions
Take action
See what an AI agent can do for your business.
A 30-minute call to scope your need, estimate the volume that can be automated and show you the architecture in real conditions.
No commitment. You leave with a clear scope, even if we do not work together.