Your foreign guests write at night. Who answers them, and in how many languages?
An AI concierge answers 24/7 in each guest's language, takes the direct booking, collects payment and offers your services, without overloading your front desk.
Hotels
Three problems that cost you customers.
At night and off-season, no one answers
Nearly 38% of your guests are foreign, up to half in luxury. They write at all hours, but the front desk covers neither the night nor the languages.
A front desk swamped by the repetitive
Hours, availability, access, cancellation terms: the same questions come back on a loop and keep your team from looking after the guests on site.
Services that are never offered
Spa, restaurant, late check-out, transfers: revenue that sits idle for lack of someone to offer it at the right moment, before and during the stay.
Hotels
How the agent handles it.
A single agent, on every channel, that complements your PMS instead of replacing it.
Voice + WhatsApp + chat, run from a single console.
It answers 24/7, in every language
Voice, WhatsApp and chat: a single agent answers at any hour in the guest's language, on availability, access or terms.
It generates direct revenue
It takes the direct booking (better margin than an OTA), collects payment and offers services (spa, restaurant, late check-out, transfers) before arrival.
The front desk stays in charge
Sensitive requests are escalated to the front desk with full context, and everything is supervised from a single console.
It complements your PMS and messaging tools, it doesn't replace them.
The agent connects to your PMS and existing channels. Your data and processes stay in place; it takes on the repetitive, multilingual volume your team can't absorb.
Works with your PMS, your booking engine and your messaging channels.
What the agent takes care of.
24/7 answers
Every request gets an immediate reply, day and night, in the guest's language.
Direct booking
The agent captures the booking directly, with a better margin than going through an OTA.
Payment collection
Secure deposit or payment, triggered by the agent and executed reliably.
Pre-arrival upsell
Spa, restaurant, late check-out and transfers offered before and during the stay.
Front-desk escalation
Sensitive cases reach your front desk with the full conversation history.
Our largest deployment: a multilingual agent that answers foreign guests 24/7, takes bookings and offers services, without overloading the team. The same approach carries over to a hotel whose front desk can't cover the night and every language.
Frequently asked questions
Take action
See what an AI agent can do for your business.
A 30-minute call to scope your needs, estimate the volume that can be automated and show you the architecture in real conditions.
From €99/month